Privacy and Personal Data
Email [email protected] about information handling, access, correction or deletion requests. The Privacy Policy explains the information retained and why some records may need to remain while a case is open.
Contact ARB Swap Support
Contact arb-swap.io about an exchange, its payment or its payout status. For order assistance, email [email protected].
Support is available 24/7, with a target first human reply within 20 minutes. That target concerns the initial response, not a guaranteed resolution, verification outcome or refund time.
Include the Details That Identify Your Payment
Use a subject such as “Order [your order ID] — payment not detected” and describe what happened. The following details help support locate the correct order and distinguish the source transfer from the receiving payout.
- Order ID, or the private order link shared only in your direct support message.
- ARB payment transaction hash and the sending network.
- Receiving asset, receiving network and any relevant payout hash.
- Amount sent, approximate payment time and the issue you see.
- A screenshot of the relevant status when helpful, with unrelated balances and private information removed.
If the wallet shows a sent payment, check its transaction record before sending again. The order status guide explains the normal stages and what a pause can mean.
What Support Can Help Check
Support can review payment detection, order progress, receiving details and an applicable refund request. Blockchain confirmation and a hosted platform's internal crediting can still affect the time needed to resolve a case.
Contact the service promptly if you notice an incorrect address, network or tag after creating the order. Cancellation or recovery cannot be guaranteed after funds have been sent or execution has started.
Privacy, Compliance and Security Enquiries
Use the contact matching the subject of your request so it reaches the appropriate handling process. Include an order ID when relevant, but avoid attaching identity documents to an initial general enquiry.
Transaction Review
Email [email protected] about a verification request or a paused review. Check the AML Policy and agree the protected submission method before providing sensitive supporting documents.
Security Reports
Email [email protected] to report a suspected service vulnerability or exposed order access. Describe the affected page and observed behaviour without sending unrelated customer information or testing against other users' orders.
Keep Access to Your Wallet Private
Use the contact addresses listed here and check the arb-swap.io domain before sharing order details. An unexpected message asking you to use a different address should be verified through the published channel.
Support does not need your recovery phrase or private keys, and you should not disclose them. Treat the private order link as an access secret: share it directly with support when needed, never in a public screenshot or post.